Investment in prevention and positive proactive mental health services for employees yields the largest ROI for organizations.

Re-Sources Organizational Support Newsletter

Privacy Policy

At Source Line, protecting the privacy of our clients’ personal information is paramount. Everyone on the Source Line team adheres to the protections described in this policy. If you have any questions about our privacy practices, please contact your counsellor.


What personal information do we collect?

We collect the following personal information:

When and to whom do we disclose personal information?

Implied consent for provision of care. By virtue of seeking care from us, your consent is implied (i.e. assumed) for your information to be used by Source Line to provide you with care and to share with other health providers involved in your care. This would generally be discussed with you beforehand.


How do you access the personal information held by this office?

You have the right to access your record in a timely manner. If you request a copy of your record one will be provided to you at a reasonable cost. If you wish to review the original record, one of our staff must be present to maintain the integrity of the record and a reasonable fee may be charged for this access. Client requests may be made verbally or in writing, directed to the counsellor.

Limitations on access

In extremely limited circumstances you may be denied any or full access to your records, but only if providing access would create a significant risk to you or another person.

What if you feel your record is not accurate?

We make every effort to ensure that all your information is recorded accurately. If an inaccuracy is identified, you can request that a note be made to reflect this on your file.


What is our communications policy?

We protect personal information regardless of the format. Specific procedures are in place for communicating by phone, fax and post/courier. We do not transmit confidential information by email unless it is encrypted. Firewall and virus scanning software is in place to mitigate against unauthorized modification, loss, access or disclosure.

How long do we keep information?

We retain client records as required by law and professional regulations.


If you believe that this office has not replied to your access request or has not handled your personal information in a reasonable manner, please address your concerns first to your counsellor.

You may also choose to make a complaint to:

Dr. Michael Jeavons
President, Source Line Inc.
November 1 2004