Emotionally Intelligent leadership is an important determinant of success in business: higher productivity, better customer satisfaction, retention of employees, lower rates of accidents, absenteeism and grievances and improved team functioning.

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Manager Workshop:

Managing Workforce Diversity

Business success increasingly depends on understanding and effectively managing employee and client diversity. Nowhere is this more the case than in organizations that have to compete for skilled employees.

In order to increase retention rates, today's managers need to understand the impact of a continuously changing workforce and demonstrate creative, flexible strategies to meet employee needs.

This interactive workshop will provide managers with knowledge about key concepts and the organizational development strategies required to ensure a valuing diversity workplace.

You Will Learn:

Exact training content is custom designed to meet client needs.


  1. Diversity and diversity-related concepts
  2. Identifying, understanding and developing skills needed to manage a diverse workforce
  3. Becoming the employer of choice
  4. Diversity business case
  5. Culture, values, communication and the workplace
  6. Overcoming stereotypes, prejudice and discrimination in the workplace
  7. Defining and overcoming barriers to inclusion
  8. Managing diversity-related conflict
  9. Integrating a diversity component into performance appraisals
  10. Developing a Managing Diversity Action Plan

Who Should Attend:

Executive, Manager & Supervisor Workshops

All of the executive/manager/supervisor workshops include didactic teaching, case studies and small group exercises. There are lots of opportunity for questions and discussion. Whether the session is half day or full day is based on how in-depth you wish to go with the specific topic and how many case studies are to be offered.

Optimum class size is around 20 to 25 – with larger groups, people don't seem to want to share or ask questions and interaction falls off.

We also recommend follow up meetings in 3 to 4 weeks to maintain the change momentum and to strategize next steps.