Emotionally Intelligent leadership is an important determinant of success in business: higher productivity, better customer satisfaction, retention of employees, lower rates of accidents, absenteeism and grievances and improved team functioning.

Re-Sources Organizational Support Newsletter

Manager Workshop:

Dealing With Difficult Workplace Behaviours: A Template for Managers & Supervisors

Interpersonal conflict on the job has been cited as a major reason employees leave their employment. Managers need the skills to work with difficult behaviour and be confident in managing conflict. Avoiding problematic interpersonal issues and loosing employees has the monetary cost to organizations through lost knowledge, creativity and production. Recruitment and hiring and retraining a new employee is an additional expense.

Ninety percent of managers' and supervisors' job responsibilities are people issues. The most time consuming and difficult for many managers is dealing with interpersonal workplace conflicts.

You Will Learn:


Who Should Attend:

Executive, Manager & Supervisor Workshops

All of the executive/manager/supervisor workshops include didactic teaching, case studies and small group exercises. There are lots of opportunity for questions and discussion. Whether the session is half day or full day is based on how in-depth you wish to go with the specific topic and how many case studies are to be offered.

Optimum class size is around 20 to 25 – with larger groups, people don't seem to want to share or ask questions and interaction falls off.

We also recommend follow up meetings in 3 to 4 weeks to maintain the change momentum and to strategize next steps.