email page to a friendManager Workshop:
Dealing With Difficult Workplace Behaviours: A Template for Managers & Supervisors
Interpersonal conflict on the job has been cited as a major reason employees leave their employment. Managers need the skills to work with difficult behaviour and be confident in managing conflict. Avoiding problematic interpersonal issues and loosing employees has the monetary cost to organizations through lost knowledge, creativity and production. Recruitment and hiring and retraining a new employee is an additional expense.
Ninety percent of managers' and supervisors' job responsibilities are people issues. The most time consuming and difficult for many managers is dealing with interpersonal workplace conflicts.
You Will Learn:
- Identify these particular behaviours
- When and how to intervene
- What to do
- What not to do
- How and when to get assistance
- Specific people tools to address the problem
Content:
- Learn specific skills for assertively addressing difficult behaviour
- Understand ones own role and biases
- Practice skills and choices for addressing difficult behaviours through role-plays and case examples
- Begin to create a problem solving group in the workplace
Who Should Attend:
- Senior staff from management, human resources and health & safety
- All managers & supervisors
- Senior union executives & stewards
Executive, Manager & Supervisor Workshops
All of the executive/manager/supervisor workshops include didactic teaching, case studies and small group exercises. There are lots of opportunity for questions and discussion. Whether the session is half day or full day is based on how in-depth you wish to go with the specific topic and how many case studies are to be offered.
Optimum class size is around 20 to 25 – with larger groups, people don't seem to want to share or ask questions and interaction falls off.
We also recommend follow up meetings in 3 to 4 weeks to maintain the change momentum and to strategize next steps.