Emotionally Intelligent leadership is an important determinant of success in business: higher productivity, better customer satisfaction, retention of employees, lower rates of accidents, absenteeism and grievances and improved team functioning.

Re-Sources Organizational Support Newsletter

Diversity Customer Service Training

Diversity Customer Service Training provides staff with the tools to demonstrate respect for, and understanding of, employee and client/customer differences. This in turn leads to increased productivity and emotionally healthier workplaces.

You Will Learn:

Exact training content is custom designed to meet client needs.


  1. Defining Diversity Customer Service
  2. Valuing Differences and the Respectful Workplace
  3. Changed and Changing Demographics
  4. Impact of Stereotypes and Prejudice on Customer Service Initiatives
  5. Obstacles to Delivering Effective Diversity Customer Service
  6. Responding to Clients with Special Needs
  7. Culture, Communication and Purchasing Financial Services
  8. Telephone Customer Service Skills
  9. Asking Questions Effectively
  10. Verbal and Nonverbal Communication
  11. Listening Skills
  12. Assertive Communication
  13. Negotiation Skills
  14. Diversity Customer Service and Effective Cross-Cultural Communication
  15. Creating a Personal Diversity Customer Service Action Plan

Who Should Attend: